( Support )
Maintenance & SLA
Your product never sleeps, and neither does our support. SLA-backed maintenance keeps your systems healthy, secure, and performing at peak.
From routine updates to emergency response — pick the tier that matches your risk profile and sleep well knowing someone is watching.
How maintenance
works
A clear, repeatable process that keeps your product running smoothly. From onboarding to ongoing monitoring, every step is documented and transparent.
We start with a thorough audit, set up monitoring, and transition into proactive maintenance so issues are resolved before users notice.
Inventory the system
Code, infra, secrets, and on-call paths all documented in week one. We surface the time bombs nobody warned us about before signing the SLA.
Wire up observability
Logs, metrics, traces, and alert routing aligned with the tier you bought. Dashboards live in your tenant so handoff back to your team is one Slack invite away.
Maintenance windows weekly
Patches, dependency bumps, backup verification, and capacity checks happen on a published schedule. You see what shipped before the customer does.
Quarterly health review
Trend lines, top recurring incidents, and an honest list of what to fix next quarter. Maintenance is a feedback loop, not a holding pattern.
Support tiers
for every need
Not every product needs 24/7 on-call. We offer flexible SLA tiers so you pay for the response time and coverage your business actually requires.
Upgrade or downgrade any time — no lock-in contracts. Scale your support as your product and user base grow.
Choose your SLA tier
Standard SLA
Business-hours support with 24-hour response time. Monthly health checks, dependency updates, and security patches. Ideal for stable products with predictable needs.
Premium SLA
Extended-hours support with 4-hour response time. Weekly monitoring reviews, proactive performance tuning, and priority bug fixes. For growing products that need reliability.
Enterprise SLA
24/7 on-call with 1-hour response time. Dedicated site reliability engineer, real-time alerting, and guaranteed uptime targets. For mission-critical systems.
Reliability you
can measure
Our maintenance track record speaks for itself. Consistent uptime, fast response times, and proactive issue resolution across every client.
We do not just react to problems — we prevent them. Continuous monitoring and regular health checks keep your systems ahead of trouble.
Three nines, measured
Public status page wired to synthetic checks across regions. SLOs reviewed monthly with the customer, error budgets spent on shipping — never on firefighting.
On-call that wakes
PagerDuty rotation across two regions so a human is paged within five minutes any hour of the day. Every incident closes with a written postmortem.
Security on a clock
CVE scans run hourly, critical patches roll out the same day, and compliance evidence is archived automatically. SOC 2 audits stop being last-minute scrambles.
Slow queries do not survive
Weekly p95 review, query plans posted to Slack, and indexes added before users complain. Database cost flat while traffic doubled across the last twelve months.
Transparent pricing
Fixed-price projects for well-defined scopes, time-and-materials for ongoing work. No hidden fees, no surprise invoices — every engagement starts with a clear scope and budget.
Whether you need an MVP from 2 weeks or a full product team for a year — we scale our engagement to match your stage, budget, and ambition.
Scoped to you
/ month
24h response · Security patches · Health checks · Dependency updates
Enterprise
everything in one package — from research to go-to-market
Research · Design · Engineering · Growth
